Last updated: October 15, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from better5.com (the ‘Site’) or use the Better5 mobile app (the ‘App’).
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We collect this information using Cookies, Log files, and Web beacons.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
We use the Order Information that we collect to fulfil orders placed through the Site, communicate with you, screen for potential risk or fraud, and improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
We also share your personal information with advertising partners for retargeting purposes. We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting:
Digital Advertising Alliance (DAA)
Network Advertising Initiative (NAI)
Google Ads Settings
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. These rights apply to all users, regardless of where you live. If you would like to exercise any of these rights, please contact us at support@better5.com.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
This section applies to the Better5 app for Android and iOS (the ‘App’), published by Better5. It is in addition to the rest of this policy.
We use this information to provide your account, classes and subscription, sync your progress, send notifications, fix bugs, provide support, and measure our marketing.
We share it only with the service providers that run the App:
We do not sell your personal information.
You can delete your account and its associated data at any time in the App under Account → Settings → Delete Account, or by emailing support@better5.com. Deleting your account removes your profile, progress and Fitness Tracker data. We may keep purchase records where the law requires it.
You can turn off notifications in your device settings. You can reset or opt out of ad personalization in your device settings: on Android, Settings → Google → Ads; on iOS, the App Tracking Transparency prompt.
The App is not intended for children under 16.
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Any changes will be posted on this page.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@better5.com.